Need Help?

Want to make a Return?

We will exchange or refund all full price orders and non-Sale items within 14 days of purchase. If any of our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund only if returned within 14 days of the date of receipt and in accordance with the following requirements:

• You must notify Sticks before attempting a return - unsolicited returns will not be accepted. If you need to make a return, please contact us at info@madebysticks.com within 14 days of delivery of your purchase.

• Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original madebysticks.com sales receipt.

• Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.

• All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.

 
Can I make an exchange?
 

We'll gladly issue a refund/store credit within our standard return policy, and you can place a new order on our site for the preferred item.

Due to our limited inventory, we can not guarantee that the item you are looking for will be in stock.

 

Shipping

We use standard shipping, USPS First Class mail. $5 shipping charge will apply to orders under $100 and free shipping will apply to orders $100 and above. Expedited shipping is available for soft goods only (clothing and most accessories) and will be calculated at time of checkout.

Orders with a US destination may take 2-5 business days to arrive, excluding national holidays.

 

 

Bananas, it broke!

 

At Sticks, we create quality, handmade pieces. Each item is made with love and made for play, but that doesn't always hold up to a child's tug.

If a beaded accessory breaks, please notify our team,

we will replace it, no questions asked.

info@madebysticks.com

Need More Help?

Contact us at: info@madebysticks.com